var answer = '';
var framer = "tickets";
var others = "others";
var viewer = "display";
var helper = "subject";
var tracks = "tracker";
var prompt = "usrclue";

var support = new Array();
var subject = new Array();


// Rev. 2009-04-18

support["cancel"] = "<strong>CANCEL 30-DAY TRIAL</strong>"

                  + "<p>If you&#39;re truly unsatisfied with your results and want to cancel your 30-day risk free trial, please <strong><em>submit a support ticket below</em></strong>. One of our Customer Delight Managers will contact you and provide you instructions for returning the products you ordered.</p>"

                  + '';

// ----------------

support["refund"] = "<strong>REFUND PROCESSING</strong>"

                  + "<p><strong>PLEASE NOTE:</strong> If you canceled and returned your product <strong><em>within 30 days</em></strong> from your order date<u>your credit card was not charged</u> and no refund is due.</p>"

                  + "<p>Otherwise, we begin processing your refund as soon as we receive your returned product. Please understand that it may take up to thiry days for your refund to appear on your credit card statement.</p>"

                  + "<p>If you have any questions about returns and refunds, please <strong><em>submit a support ticket below</em></strong>.</p>"

                  + '';

// ----------------

support["reciev"] = "<strong>ORDER DELIVERY TIME</strong>"

                  + "<p>If you ordered within the past 24 hours, most likely, we processed and scheduled your order for shipping. If you ordered between 6:00 PM Friday and midnight Sunday, your order will be processed that Monday.</p>"

                  + "<p>We&#39;ll confirm shipment by sending you an email with a tracking number. All orders ship directly from our headquarters in Denver, Colorado, so shipping times will vary.</p>"

                  + "<p>You can track your order anytime by submitting your Order ID and Zip Code in the form below. If you&#39;re unable to track your order, please <strong><em>submit a support ticket below</em></strong>.</p>"

                  + '';

// ----------------

support["charge"] = "<strong>CREDIT CARD CHARGES</strong>"

                  + "<p style='margin-bottom:0px;'><strong><em>-- RECENT ORDERS --</em></strong></p>"

                  + "<p>&nbsp;&nbsp;&nbsp;&nbsp;If you recently placed an order for one of our 30-day no-risk trials, you may see a pending transaction on your credit card account. This is only a <strong><em>TEMPORARY AUTHORIZATION</em></strong> for the amount of your order. <u><strong>NO FUNDS HAVE BEEN DEBITED FROM YOUR ACCOUNT</strong></u> and the authorization will automatically release within 5 business days.</p>"

                  + "<p style='margin-bottom:0px;'><strong><em>-- ORDERS OVER 30 DAYS --</em></strong></p>"

                  + "<p>&nbsp;&nbsp;&nbsp;&nbsp;If you ordered our products on a 30-day no-risk trial basis, you will not be charged until your trial period has ended. If you enjoyed your results, all you need to do is spread the word. At the end of the 30-day period, we&#39;ll automatically process your payment for the amount of your order.</p>"

                  + "<p>If you have <strong><em>any</em></strong> questions or concerns, please <strong><em>submit a support ticket below</em></strong> and one of Customer Delight Managers will gladly assist you.</p>"

                  + '';

// ----------------

support["others"] = "<strong>OTHER QUESTIONS/COMMENTS</strong>"

                  + "<p>If you have any questions or comments about our products or service, or just want to let us know how much you enjoyed your experience, please <strong><em>submit a support ticket below</em></strong> and one of Customer Delight Managers will gladly assist you.</p>"

                  + '';

// ----------------

support["ticket"] = "<strong>SUPPORT TICKET STATUS</strong>"

                  + "<p>Our Customer Delight Managers make every effort to promptly respond to your request. Here&#39;s a couple things you can do to make sure their email messages reach you:</p>"

                  + "<p><strong><em>Check your Spam or Junk E-mail folder</em></strong> - you may have already received a reply, but the message ended up in your Spam or Junk E-mail folder. Please check first before submitting another request.</p>"

                  + "<p><strong><em>Add us to your Safe Senders list</em></strong> - Most email programs now offer settings or options that let you add trusted senders and their domains to a &#34;safe senders&#34; list, also known as a &#34;whitelist&#34;. You can easily do this by opening any message you received from us ( <em>for example, your order confirmation email from support@organicaresearch.com</em> ), and in your email settings select &#34;Add Sender to Safe Senders List&#34;.</p>"

                  + '';

// ----------------

support["telphn"] = "<strong>SUPPORT BY TELEPHONE</strong>"

                  + "<p>You can reach our Customer Delight Managers by phone, Monday through Friday 7 am - 6 pm Mountain Time, by calling (303) 565-4640</p>"

                  + "<p>You may also send us a fax at (702) 446-7628.</p>"

                  + '';

// ----------------

subject["cancel"] = "How do I cancel my 30-day trial?";
subject["refund"] = "When will I receive my refund?";
subject["reciev"] = "When will my order arrive?";
subject["charge"] = "Why was my credit card charged?";
subject["others"] = "Enter your topic here ( e.g. How do I re-order?... )";
subject["ticket"] = "When will my Support Ticket be answered?";
subject["telphn"] = "";

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